NBC Universal Essay Example

NBC Universal Essay Name: Tutor: Course: Date: We will write a custom essay sample on NBC Universal specifically for you for only $16.38 $13.9/page Order now We will write a custom essay sample on NBC Universal specifically for you FOR ONLY $16.38 $13.9/page Hire Writer We will write a custom essay sample on NBC Universal specifically for you FOR ONLY $16.38 $13.9/page Hire Writer NBC Universal NBC Universal LLC is a global media and entertainment company headquartered in New York City, U.S.A. The company specializes in the â€Å"development, production and marketing of entertainment, news and information to a global audience† (NBCUniversal). Two corporate mergers, first in 2004 and then in 2011 led to the formation of NBC Universal LLC. General Electric Company formed NBC (National Broadcasting Company) company in 1926 (Ahn). After years of expanding and buying up other networks globally, NBC decided to merge with Vivendi Universal in 2003. In 2004, the completion of the merger formed NBC Universal. The completion of a second deal in 2011 gave birth to NBC Universal LLC. This new deal involved General Electric Company (known as GE) and Comcast Corporation (Ahn). NBC Universal is considered a powerhouse in the world of entertainment (NBCUniversal Media, LLC Company Profile). The conglomerate owns Universal Pictures (one of the world’s largest and most successful movie studios) and NBC TV (a successful television network). The Company has been expanding globally since the 1990s. This expansion has seen NBC Universal purchase and acquire broadcasting networks in Europe, Asia and South America (Ahn). Some of the world’s most famous and successful movies and TV shows have been produced by NBC Universal. Examples include the television sitcom Friends and the television drama ER. The successes of the company’s productions have turned NBC into a household name especially in the United States (Ahn). NBCUniversal is headed by a chief executive officer (CEO) Stephen B. Burke. The CEO oversees the company’s general operations including those carried out by the company’s subsidiaries and oversees networks (NBCUniversal). Answerable to the CEO are several executive vice presidents (EVP), presidents and chairpersons. They are in-charge the company’s various departments, networks and subsidiaries. They take instructions directly from the CEO. The EVPs are in-charge of the company’s departments such as the administrative department, the financial department and the strategic integration department. The chairpersons and presidents are in-charge of the company’s networks and subsidiaries. These include NBCUniversal News Group and Universal Studios (NBCUniversal). There are seventeen presidents in the second level of management. They are Robert Greenblatt, Matt Bond, Adam Miller, Jeff Shell, Paula Madison, Patricia Fili-Krushel, Mark Hoffman, Steve Capus, Mark Lazarus, Lauren Zalaznik, Bonnie Hammer, Ted Harbert, Page Thompson, Ron Meyer, Rick Cotton, Adam Fogelson and Lynn Calpeter (NBCUniversal). On paper, the presidents are all equal. However, some presidents do appear to be more important by virtue of controlling departments and networks within the company that are more important or successful than others. Examples include Adam Fogelson who is the president of Universal Pictures (a major subsidiary of NBCUniversal that makes movies), Ted Harbert who is in-charge of NBC Broadcasting (NBCUniversal’s marquee TV network) and Patricia Fili-Krushel chairperson of NBCUniversal News Group (NBC Universal Inc). NBCUniversal uses the matrix organizational structure in the organization of its management. The matrix structure combines the attributes of the project structure and the functional structure with the intentions of maximizing the advantages of both (Dubrin 264). In a matrix organizational structure, focus is placed on both the product and the function. Function entails all the process involved in making a product while the product is what is created because of all the functions (Marquis and Luston 274). Matrix structures enable a company to focus on both the final product and the consumer. It also enables a company to divide its work force such that different departments can work on different projects. This means that a company can have multiple projects being run simultaneously without interfering with each other (Marquis and Luston 274). NBC’s management structure has its strengths and weaknesses. First, the fact that projects are divided suits the company well. NBC is a conglomerate and therefore, has several networks and subsidiaries within it. These different parts of the company can all work on different projects simultaneously. This structure also works well for NBC because each department gets its own equipment and facilities minimizing friction between different departments. A disadvantage of this structure is that the cooperation between different departments might be poor. In addition, any joint projects require a lot of communication and this communication between departments is likely to be poor. The highest level of the organization’s management has three clearly discernible layers. The first and the highest is the level where the CEO is found. The second level responds to the CEO (NBC Universal Inc). This level was introduced after the merger between Comcast and GE was completed (James). The new layer helped breakdown the command structure. The CEO no longer has to deal with the various departments directly. This makes the work easier for the CEO as well as for the departments. The departments will find that feedback from high-level management comes faster because each department has its own president. For the CEO, the added layer makes the work easier. The third layer in top-level management has the heads of the specific networks and those of smaller departments of the company. They respond to the presidents in the second layer. This level of management deals directly with the employees and other workers (NBCUniversal). The CEO’s position at the helm makes him the most influential person in the company. The hierarchical structure of NBCUniversal means that all employees answer to the CEO through the chairpersons and the presidents. This structure suggests that the CEO has to be a hands-on manager and deal with all decisions directly. Stephen Burke’s involvement in the selection of the presidents in the second level also suggests that he carries out his functions the way he should. A statement released by Comcast revealed that he was not just involved in the selection of these presidents but created the layered management structure himself (James). This statement also implies that the CEO prefers to take part in the process of making key decisions at the management level. On paper, NBCUniversal’s structure is quite solid. It has multiple levels of management. This reduces the work that the top level of management has to deal with. This layered management structure also means that all departments, networks and subsidiaries have representation in the top management but without forcing the CEO to deal with each head directly. This means that feedback from the top management gets to the departments much faster as the CEO deals with them much faster. In theory, this structure should also enable NBCUniversal to keep growing. Each department focuses on its own projects and success for these departments translates to financial success for NBCUniversal. However, this has not been the case for NBCUniversal. Several of the networks within the company have not been doing well. This insinuates that the company’s organizational structure is not operating the way it should be. NBC Universal’s largest and most popular network is NBC (the company’s marquee television network). Over the recent past, NBC has been experiencing a decline in its shows ratings. This decline started in the early 2000s after several of the network’s key shows ended (Adalian). Stiff competition from other networks has also contributed to the network’s decline. The network seems to be unable to catch up with the competition, as its new shows are unable to match the successes of the shows from other networks (Adalian). Other networks within NBCUniversal are also going through problems. CNBC (Consumer News and Business Channel) and MSNBC (Microsoft and the National Broadcasting Company) have had trouble keeping key personnel as several news anchors have left NBC and joined rival networks (Hall). All of this suggests that all is not well within NBCUniversal. The decline of several of NBCUniversal’s key networks is showing that the management structure is not really working well. NBCUniversal is primarily an entertainment company and this means that its successes and failures are judged on how well its networks perform. The failures of CNBC, MSNBC and NBC are indicative of a decline in NBCUniversal’s standards. The lack of successful TV shows indicates that the management is not making the right decisions. It also shows a failure in the creative departments of the company’s different networks. Additionally, the decline has been occurring over a long period. It started in the early 2000s and after ten years, nothing seems to have been done to stop it. This shows that the management has been unable to adapt to the changing climate of the entertainment business. It also suggests that there may be a breakdown in communication between the management levels and the company’s low-level workers. This is because over te n years, the company does not appear to have been able to outlined the real problems dogging it and as a result of this has failed to deal with the problems Adding more layers to the management structure would not have the desired effect in the company. It would only increase the bureaucratic levels and complicate the coordination between the highest level of management and the company’s employees. It would also increase the number of people involved in the decision making process and this would be a step backwards. Summarily, the levels of management do not need to be increased. An improvement that can be made is to add an extra department to the company. This addition would be vertical and not horizontal. This role of the department would be to assist the networks in their development phase and ensure that creative content produced is top notch. This department would have its own head in the second tier of the management structure. This head would assist the executives in this second tier in making decisions concerning creative content produced by the networks. The main benefit of having this new department is that the departmen t would help stem the declining standards of NBCUniversal’s networks. The employees are the most important part of NBCUniversal. They play key roles in the conception, development, production and release of the content broadcasted by the company’s networks. NBCUniversal is an entertainment company. This means that the employees’ play a vital role in the company and are perhaps the most important part of NBCUniversal. Despite this important role, the employees do not have any direct representation in the second tier of management. The needs of these employees have to go through two levels of management before reaching the highest level of the company’s management. There should be an improvement in this area. The company should create a new department that deals specifically with all the employees from NBCUniversal. The department should have its own president representing it in the second tier of management. This new department would ensure that employees needs move faster to the higher levels of management. Works Cited Adalian, Joseph. Has NBC Passed the Point of No Return?. Vulture, 7 Feb 2013. Web. 30 April 2013. Ahn, Lisa Von. TIMELINE: NBC, Universal through the 20th century and beyond. Reuters, 4 Dec 2009. Web. 30 April 2013. DuBrin, Andrew J. Essentials of Management. Mason, OH: Thomson Business Economics, 2009. Print. Hall, Colby. The NBC News/ CNBC Exodus, Why is so Much Top Talent Leaving the Network?. Mediaite, 20 June 2011. Web. 30 April 2013. James, Meg. Comcast unveils management team for NBC Universal. Los Angeles Times, 18 Nov 2010. Web. 30 April 2013. Marquis, Bessie L, and Huston, Carol Jorgensen. Leadership Roles and Management Functions in Nursing: Theory and Application. Philadelphia: Wolters Kluwer Health/Lippincott Williams Wilkins, 2009. Print NBCUniversal. NBCUniversal, 2013. Web. 30 April 2013. NBC Universal Inc. Cogmap, 26 Jan 2013. Web. 30 April 2013 NBCUniversal Media, LLC Company Profile. Hoovers, 2013. Web. 30 April 2013

Hotel Performance Analysis St Johns Wood Tourism Essays

Hotel Performance Analysis St Johns Wood Tourism Essays Hotel Performance Analysis St Johns Wood Tourism Essay Hotel Performance Analysis St Johns Wood Tourism Essay St John s Wood tubing station is a London Underground station on Jubilee Line. This station is in Travelcard Zone 2. Swiss Bungalow is the predating station and Baker Street the undermentioned station. The station is located at the corner of Acacia Road. Lord s Cricket Ground and Abbey Road Studios are located near this station. The station was transferred to Jubilee Line in 1979 after holding opened on Bakerloo Line at Stanford Branch in 1939. St John s Wood is in the City of Westminster, North West London. Beatles recorded the celebrated Abbey Road album ; its screen features the set traversing the route. The station still sells Beatles Memorabilia. The nearest London Overground is North Hampstead. Ben Uri Art Gallery, West End Theatre, Westminster Abbey, Buckingham Palace, National Gallery, Tate Britain, Trafalgar Square and Horse Guards are located near the St John s Wood tubing station hotels. Primrose Hill is a popular recreational park near the Zone 2 hotels. The New Inn, London Marriott Hotel, and Danubius Hotel are hotels located near St John s Wood tubing station. Luxury Hotels In St John s Wood The Colonnade, The Little Venice Townhouse is a 4-star hotel in Maida Vale, London. This Northwest London hotel is offering a price reduction of 15 % for a 2-night stay. This hotel on Bakerloo Line, near Warwick Avenue is a charming dress shop hotel in a stylish vicinity. University of Westminster, Madame Tussauds, London Zoo and Le Cordon Bleu are attractive forces near this Zone 2 hotel. Danubius Hotel is a 4-star hotel in St John s Wood, London. Epicurean insides, elegant anteroom, air-conditioned en-suites, free Wi-Fi entree, on site auto parking and complimentary usage of a to the full equipped fittingness zone are the many services offered at this hotel near the St John s Wood tubing station. The Minsky s Restaurant at this Zone 2 hotel serves a La Carte Menu with a Magyar turn and the Pavilion Lounge loosen up unwinds the invitee. Lord s Cricket Ground, Regents Park and London Zoo are accessible from this hotel near Madame Tussauds. London Marriott is a 4-star hotel in Maida V ale, London. Relax at any of the pleasant and munificent suites of this hotel near The Wallace Collection. Sanctum and So Quartier are self-classified hotels in Northwest London. These hotels in Zone 2 offer self-contained flats with to the full equipped kitchens, Television, DVD participant and free broadband installations. The London Carlton hotel is an apartment hotel in Maida Vale, London. This hotel on Jubilee Line near Canary Wharf provides easy entree to West End, Heathrow Airport, Hyde Park and Eurostar Services to Paris and Brussels. This hotel near Regents Park is offering a particular price reduction of 15 % for a 2-night stay. Quality Maitrise is an low-cost luxury hotel in Maida Vale, London. Mid-Range Hotels In St John s Wood Park Inn Hyde Park, Norfolk Plaza, Umi Hotel Bayswater are 3-star hotels near St John s Wood tubing station. Stately charm and highest criterions of service are available at these hotels near Le Cordon Bleu. Cardiff Hotel, Euston Square and Park Lodge Hotel are 3-star Northwest London hotels offering guest adjustment installations. Comfortable suites with private baths are available at these hotels near St John s Wood. Best Western The Delmere Hotel is a 2-star hotel in Paddington, London. Traditional criterions of comfort with a sofa, saloon and free radio cyberspace entree are available at this hotel near Oxford Street. The Heathrow Airport is easy accessible from this hotel near Paddington Rail station. Edward Lear is a 2-star hotel in Marble Arch, London with guest adjustment installation. This hotel behind Oxford Street is the former place of celebrated painter and limerick author, Edward Lear. Marble Arch Inn is a 2-star hotel in Marble Arch, London. Modern and freshly furnished suites with cardinal warming, tea/coffee devising machines at competitory monetary values are services provided by this hotel on Central Line, near Marble Arch. Paddington Court Rooms, Adare Hotel, Troy Hotel and Hotel 43 are self-classified Northwest London hotels offering star amenitiess. Gloucester Palace Hotel and Dolphin Hotel are Zone 1 hotels offering particular price reduction bundles. Cheap And Inexpensive Hotels In St John s Wood Lancaster Court Hotel is a budget hotel near Hyde Park, London. Individually decorated suites and a comprehensive scope of standard comfortss are provided by this hotel on Bakerloo Line, near Paddington. Buckingham Palace, Big Ben, Carnaby Street, Mayfair and Soho are easy accessible from this Zone 1 hotel. Belgravia Rooms is a budget hotel in Victoria, London. This hotel on Circle Line, near Victoria is on Ebury Street, where Mozart one time lived. Hollingbury Hotel is a little hotel in Harlesden, London. Enjoy comfort, convenience and inexpensive rates at this hotel on Bakerloo Line, near Harlesden. BBC and Hammersmith Apollo are at short distance from this Zone 3 hotel. Arnold palmers Lodge is a self-classified hotel in Zone 2, London. Wide choice of residence halls, private suites and a 28-bed residence hall can be availed at this hotel on Jubilee Line, near Swiss Bungalow. This hotel near HMV Forum is the former place of Palmers, of the Huntley and Formers biscuit imperium. This hotel near St John s Wood was voted as one of the top 10 inns in the universe. Hostel 639 is a non-classified Zone 2 hotel in London. Clean, inexpensive and budget adjustment is available at this hotel on Bakerloo Line, near Kensal Green. A particular price reduction of 10 % for a 2-night stay can be availed at this hotel near London Zoo. The budget hotels near St John s Wood charge ? 30 ? 50 per room. Pay a amount of ? 12 ? 25 for a bed at the Zone 2 hotels that offer inn installations. St John s Wood Brasserie Chez Gerard , Cafe Med ( Mediterranean ) , Cafe Rouge, LAventure, Oslo Court Restaurant ( French ) , Minsky s New York Deli A ; Restaurant , Carluccio s, Fiorentina, Vineria ( Italian ) , Tino s Garden Restaurant ( Seafood ) are popular eating houses near St John s Woods hotels. Marylebone Cricket Club, The Lord s Tavern, The New Inn, The Ordnance Arms and The Star are celebrated Public Houses A ; Inns near Northwest London hotels. The Duke of York is a popular saloon near St John s Wood tubing station hotels. Remember Me, Double Take and How to Train your Dragon are films playing at theaters around hotels near St John s tubing station.

Biography of Joseph Henry

Biography of Joseph Henry Joseph Henry (born December 17, 1797 in Albany, New York) was a physicist known for his pioneering work in electromagnetism, his support and promotion of scientific advancement in America, and for his role as the first secretary of the Smithsonian Institution, which he helped shape into an academic and research center. Fast Facts: Joseph Henry Born: December 17, 1797 in Albany, New YorkDied: May 13, 1878 in Washington, D.C.Known For: Physicist who made pioneering contributions to the understanding and applications of electromagnetism. He served as the first Secretary of the Smithsonian Institution, helping cement its reputation as a research organization.Parents’ Names: William Henry, Ann AlexanderSpouse: Harriet AlexanderChildren: William, Helen, Marie, Caroline, and two children who died in infancy Early Life Henry was born December 17, 1797 in Albany, New York to William Henry, a day laborer, and Ann Alexander. Henry was sent to live with his maternal grandmother when he was a boy, and attended school in a town roughly 40 miles from Albany. A few years later, Henry’s father died. When Henry was 13, he moved back to Albany to live with his mother. Motivated to become a performer, he joined an association for theatrical performances. One day, however, Henry read a popular science book called Lectures of Experimental Philosophy, Astronomy and Chemistry, whose probing questions inspired him to pursue further education, first attending night school and then Albany Academy, a college preparatory school. Afterwards, he tutored the family of a general and studied chemistry and physiology in his free time with goal of becoming a doctor. However, Henry became an engineer in 1826, then a professor of mathematics and natural philosophy at Albany Academy. He would stay there from 1826 to 1832. Pioneer of Electromagnetism At Albany Academy, Henry began to study the relationship between electricity and magnetism, a theory that was still undeveloped. However, his teaching commitments, isolation from scientific centers, and lack of resources for performing experiments delayed Henry’s research and prevented him from hearing quickly about new scientific developments. Nevertheless, during his time at Albany, Henry made a number of contributions to electromagnetism, including building one of the first motors that use electromagnets, discovering electromagnetic induction–in which an electric field is generated by a magnetic field–independently of the British scientist Michael Faraday, who is often credited with the discovery, and constructing a telegraph that operated with electromagnets. In 1832, Henry became the chair of natural philosophy at the College of New Jersey- later known as Princeton University- , where he continued to develop his ideas on electromagnetism. In 1837, he was awarded a year-long leave of absence with full salary and he traveled to Europe, where he toured the continents main scientific centers and established his reputation as an international scientist. During his travels, he also met and networked with Michael Faraday. Statue of Joseph Henry, the first Smithsonian secretary who served from 1846 to 1878, outside the Smithsonian Castle July 29, 2013 in Washington, DC. Alex Wong / Getty Images Smithsonian and Beyond In 1846, Henry was made the first secretary of the Smithsonian Institution, which had been established earlier that year. Though Henry was initially reluctant to fulfill the post because he felt that it would take away much time from his research, Henry accepted the position and would remain as secretary for 31 years. Henry played an integral role in the formation of the Institution, proposing a plan to make the Smithsonian Institution increase the â€Å"diffusion of knowledge among men† by facilitating original research through grants, widely circulated reports, and providing ways of publishing reports- thus establishing its reputation as an academic institution and fulfilling its founder’s original wishes. During this time, telegraph lines were being built throughout the country. Henry recognized that they could be used to warn people in different parts of the country of incoming weather conditions. To this end, Henry set up a network, consisting of 600 volunteer observers, that could provide and receive weather reports over many different places in a large area. This would later evolve into the National Weather Service. Henry also encouraged Alexander Graham Bell to invent the telephone. Bell had visited the Smithsonian Institute to learn more about electricity and magnetism from Henry. Bell said that he wanted to invent a device that could transmit the human voice from one end of the device to another, but that he did not know enough about electromagnetism to execute his idea. Henry simply responded, â€Å"Get it.† These two words are believed to have motivated Bell to invent the telephone. From 1861 to 1865, Henry also served as one of then-President Abraham Lincoln’s science advisors, handling the budget and developing ways to conserve resources during the war. Personal Life On May 3, 1820, Henry married Harriet Alexander, a first cousin. They had six children together. Two children died in infancy, while their son, William Alexander Henry, died in 1862. They also had three daughters: Helen, Mary, and Caroline. Henry died in Washington, D.C., on May 13, 1878. He was 80 years old. After Henry died, the inventor of the telephone, Alexander Graham Bell, arranged for Henry’s wife to have free phone service as a token of appreciation for Henry’s encouragement. Legacy Henry is known for his work in electromagnetism and for his role as the secretary of the Smithsonian Institution. At the Smithsonian, Henry proposed and executed a plan that would encourage original scientific research and its dissemination to a wide range of audiences. In electromagnetism, Henry made a number of achievements, which include: Building the first apparatus that used electricity to work. Henry developed a device that could separate ores for an iron factory.Building one of the first electromagnetic motors. Contrasting previous motors that relied on a rotating motion to work, this apparatus consisted of an electromagnet that oscillated on a pole. Though Henry’s invention was more of a thought experiment than something that could be used for practical applications, it helped pave the way for electric motors to be developed.Helping invent the telegraph. One of Henry’s inventions, a high-intensity battery, was used by Samuel Morse as he developed the telegraph, which later enabled the widespread use of electricity.Discovering electromagnetic induction- a phenomenon in which a magnet can induce electricity- independently of Michael Faraday. The SI unit of inductance, the henry, is named after Joseph Henry. Sources â€Å"Henry Bell.† Joseph Henry Project, Princeton University, 2 Dec. 2018, www.princeton.edu/ssp/joseph-henry-project/henry-bell/.Magie, W. F. â€Å"Joseph Henry.† Reviews of Modern Physics, vol. 3, Oct. 1931, pp. 465–495., journals.aps.org/rmp/abstract/10.1103/RevModPhys.3.465.Rittner, Don. A To Z of Scientists in Weather and Climate. Facts on File (J), 2003.Whelan, M., et al. â€Å"Joseph Henry.† Edison Tech Center Engineering Hall of Fame, Edison Tech Center, edisontechcenter.org/JosephHenry.html.

Organization Management Task Term Paper Example | Topics and Well Written Essays - 1750 words

Organization Management Task - Term Paper Example Industry experts had forecasted that the attendants would fall considerably during the recession. However, increase in the price of tickets would not be effective as the expense increased by 2.5% leading to considerable operating deficit. However, the strength of the Symphony lies in the fact that it had earned a huge brand name for itself being one of the most famous orchestral groups. The financial strength of the organizations is also revealed through the immense reputation that it enjoyed and which consequently reflected through high ticket sales. Also the high paid musicians employed by the organization earning full time salaries only depicts the financial stability of the organization. The financial weakness of the organization was that it did not get any funds from the state and was the entire was generated through individual contributions and tickets sales. Moreover, ticket sales kept fluctuating depending on external conditions which weakened its financial position even furt her. The leadership strength of the company gets reflected by the fact it was led by Maurice Abravanel, who was hired as the conductor in the organization. The orchestra had developed under Abravanel starting from a small and part time community ensemble to a huge and renowned world class symphony. He was responsible for the growth of USA and for becoming the first orchestra in USA to have performed in the international platform. The leadership weakness of Utah Symphony gets revealed through the fact that it was subjected to too many leadership changes. The leadership of Abravanel was taken over by Lockhart and Lockhart continued to follow the initial strategies. However, since external conditions had changed it was necessary that Lockhart had made his own strategies which would be suitable for the present conditions at Symphony. a. Recommendations for addressing the weaknesses Firstly Anne should ensure that the organization would continue functioning under strong leadership and gu idance as they had done before. Otherwise it would lead to a fall in quality and performance. Secondly she would also have to ensure that the crisis which had resulted in revenue losses for the company would be eradicated. The crucial aspect of the merger was to ensure that the merger would result in economic benefits and remove the deficits which had been prevailing (Dymski, 1999, p.56). The merger would definitely result in realizing scale economies as both the organizations were into the same business. This would be possible by making thorough analysis of the financial position of the two organizations, measuring their strengths and weaknesses and working on them. The key strategy would be to use the strength of one organization to realize the benefit of the other. Merging Opera with Symphony could be effective in drawing audiences having affinity towards traditions and culture which could control the problem of falling ticket sales to an extent. Enhancing the brand name and repu tation through advertizing and publicity would also be effective in earning reputation and fame drawing in additional audiences which would consequently strengthen financial position of the organization. The improved financial position would be make it eligible for being part of the big merger. 2. Financial and leadership strengths and weaknesses of the Utah Opera The Utah Opera was also initiated and led by the best

Finance Management in Multinational Organizations Essay

Finance Management in Multinational Organizations - Essay Example Thus the overall uncertainty related with multinational firms require that such organizations must develop and implement financial strategies which help them not only to successful manage the risk but also ensure that consistent profits are streamed into the firm from its operations. Due to increased risk, multinational organizations often use financial derivatives to hedge themselves against certain risks also so that the overall financial interest of the organization remain intact. There are different areas which multinational organizations look to manage in terms of managing the financial resources of the firm. For example, use of debt is one of the most critical aspects of availing and managing it besides ensuring that firm generates enough cash flows to repay the debt too. Similarly, setting up adequate dividend policies is another area of importance which needs to be taken care off as shareholders of multinational organizations often place a larger premium on the overseas operations of multinational organizations. One of the most important characteristics of financial management at multinational organizations is the dealing in foreign currency. Multinational organizations often deal in more than one currency and also have to translate their earnings and revenues into one base currency therefore besides running other risks; multinational organizations also have to deal with the risk arising due to movement in foreign exchange rates. (Stopford & Wells, 2007). Similarly management of debt is also an important aspect of financial management as it directly correlates with the tax management also. In a bid to manage taxes in more efficient manner, multinational organizations often shift the debt to high tax countries in order to free up some liquidity as well as avail overall reduction in cost of debt. This also supports multinational organizations to achieve optimum level of capital structure

Loneliness and Dreams in Mice of men Essay Example for Free

Loneliness and Dreams in Mice of men Essay John Steinbeck wrote the novel of Mice and Men during the great depression. During this time there were few jobs which meant people had to migrate in search of jobs. This meant they were constantly moving and could not establish lasting friendships or relationships. Steinbeck portrays the loneliness and hardship felt by people living through the 1930s American depression. He shows how the dreams of the characters were what helped them survive through this period. In this essay I will discuss the dreams and loneliness of the characters in the novel and how Steinbeck reveals each characters loneliness and dreams. George and Lennie both experience loneliness. Even though they had each other George needed somebody on his wavelength, with his level of maturity because Lennie is like a child and does not think like an adult, he is mentally retarded. One almost gets the feeling that he doesnt want Lennie for companionship at all when he is talking to Lennie about how he would live without him. God a mighty, if I was alone I could live so easy. Page 11 As George carries on talking of his laid back carefree lifestyle he dreams of he progressively gets angrier. It makes the reader wonder why he even stays with Lennie if he feels so overwhelmed with the responsibility of looking out for Lennie. George is a thinker he sees how bitter other men on the ranch have become through their loneliness; George knows that staying with Lennie stops him from being truly lonely. He also has protection from Lennie because he knows he is safe when he has a big guy like Lennie as his friend. Looking out for Lennie gives him a purpose, a reason, a role in his life he gets the satisfaction of knowing he is needed. George fell silent. He wanted to talk. Page 41 This quote is from when George talks to Slim. He is happy to have the chance to talk to someone on his level of maturity. As Slim is a good listener and tries to understand the relationship between George and Lennie. Lennie doesnt really experiences loneliness although he needs to pet something, to hold something. He always has George to look after him sees George as a father figure. George instructs him on how to behave and what to do in certain situations. Slowly, like a terrier who doesnt want to bring a ball to its master, Lennie approached, page 9 This quote is taken from when George wants to take a dead mouse away from Lennie who doesnt want to give it up. It reveals how George has an authority over Lennie. George and Lennies dream is to one day own some land. They wish to live on this land and be their own boss. George no longer wants to comply with somebody elses rules. He wants to have a purpose in working hard on the land because then he will benefit from his hard work. Whereas when working on a ranch he is working hard for somebody elses profits. Lennie is only interested in tending to the rabbits. He just wants to be able to pet some animals. His dream fits in with Georges it doesnt matter if he owns the land or not. Curleys wifes name is never mentioned she is always referred to as Curleys wife. Steinbeck never uses her name because the other men see her as belonging to Curley, just another possession of his on the ranch Curleys wife is the only woman on the ranch, she married Curley recently and she is still quite young. She is lonely because she has no one to confide in. When she wants to talk to the men she uses the excuse she is looking for Curley. Any you boys seen Curley? Pg81 This quote is from when Lennie, Candy and Crooks are in Crooks room and Curleys wife comes in. In this chapter we know she uses the excuse she is looking for Curley as a way to talk to the men on the ranch. We know this because, after the men tell her he hasnt been there she says Think I dont know where they all went? Even Curley. I know where they all went. Page 81 She uses this excuse every time she wants to talk to the men but she has shown that she knew exactly where he was this time. She then calls them the weak ones the bunch of bindle stiffs but even after that she wishes to talks to them. This is because she is desperate for some company anyone to talk to. She is seen to be a tart and jail bait by the other men on the ranch, but she still wants to have them for company. Curleys wife also had dream, she still has, and when she was younger she wanted to be an actress. She says how she could have been famous, rich and happy. I coulda made somethin of myself. She said darkly, Maybe I will yet. Pg 93 The fact that she still hopes to fulfil her dream is rather pathetic. Her dream is very unrealistic she will never break free from her unhappy marriage. She has this dream because it is a form of escapism, she can pretend that she is not lonely and that one-day she will not have to live the way she very much dislikes. I tell you I aint used to livin like this. Pg 93 She reveals her dreams to Lennie when hes on his own she finds that the men only talk to her when they are on their own. Even when Lennie is on his own he is reluctant to talk to her because of what George has said about her. Crooks is a Negro in a society that considers non-whites as sub-human. He also is partially crippled which does not help when he is living in a society that value people by their ability to provide a service. Because of his race he does not sleep in the same room as the other workers, he lives in the room where he works in and a manure pile under the window. Because of this Crooks spends most of his time on his own leading to a great feeling of loneliness. His only companions are his books and as he has seen people come and go he has acquired more possessions than the others have. His loneliness is revealed when he is talking to Lennie. Lennie is talking to Crooks in his room, telling him about the land they will one day own. A guy needs somebody-to be near him. Pg 77 Crooks reads books but because of his colour he has no friend not even somebody on his wavelength. He is on his own every night whereas all the other men share their room in the bunkhouse. Crooks is so overcome with his loneliness that he cannot hope or dream anymore. He doesnt take any notice of Lennies dream because he has heard it all before. I seen hundreds of men come by on the road An every damn one of ems got a little piece of land in his head. An never a god-damn one of em ever gets it. Pg 78 Although after he hears how this dream could become a reality Crooks is influenced and wants to join in. He later retracts his statement because of the way Curleys wife treats him. Well you keep your place, then, Nigger. I could get you strung up on a tree so easy it aint even funny. Pg 85 Shes racist and through her body language she shows that she has the authority over him. This is why he no longer wanted to join in with the plan of owning land. Candy is lonely because he has nobody; he only had one companion, which was his dog that he had since the dog was a puppy. Candy was very upset when his dog had to be killed. His loneliness is revealed when Carlson proposes that the dog should be shot. Whynt you shoot him, candy? The old man squirmed uncomfortably. Pg 47 The thought of Candys only companion being shot fills him with dread. The thought is uncomfortable. He tries many times to reason with Carlson and find a way that he can put off the death of his dog. Candy said hopefully, you aint got a gun. Pg 50 The only reason he lets his dog die is because he cannot argue with Carlson. Also Slim agreed with Carlson and Slim word is the law in this play, the voice of reason. Candy is so desperate for companionship that he keeps a blind dog that is in pain from dying in a way this is an act of selfishness. Candy listens attentively while George and Lennie are talking about their dream. He offers to buy the land they need to fulfil their dream. Sspose I went in with you guys. Thas three hundred an fifty bucks Id put in Pg 62 Candy is very old, because of the great depression there is no job security and because of this he thinks he will be sacked soon. At this point the dream seems more real to them than it has ever been before. Before it was just a fantasy, some thing to find comfort in, but he could never actually let himself believe it. They all sat still, all bemused by the beauty of the thing, Pg 64 I think now their dream is more realistic but not realistic enough because George says if Lennie and he dont spend anything they would have $450 but they are bound to spend something especially when George is interested in going to the cat house. Also the asking price is $600 it will take a lot longer for them to raise that amount of money. The great depression in America had its effect on many of the characters; money was hard to come by. Loneliness is a major theme in the novel Of Mice and Men because many of the characters suffer from this more than anything else. Loneliness kills Curleys wife, embitters Crooks and candy although Lennie and George put it off through the fact that they have each other for companionship. Guys like us, that work on the ranches, are the loneliest guys in the world. Lennie broke in. But not us! Because because I got you to look after me, and you got me to look after you, and thats why Pg 14 Steinbeck doesnt offer any answers to the characters problem of loneliness. Showing the reader a graphic and moving portrayal of how loneliness affects people without providing an antidote or giving a happy ending makes the novel really sad. Lennie and Georges dream brought nothing but pain and grief instead of promised joy and happiness, which ties into the tittle of the book which was taken from a poem titled to a mouse by a Scottish poet called Robert Burns. This poem was about how a mouse, which had planned for the winter by making a nest, had its nest ruined by a tractor. George and Lennie planned carefully how they were going to achieve their dream of being free and independent but forces beyond their control shattered their dream. Steinbeck never suggests that dreams should not be had, Lennie and Georges dream was so powerful that Candy was drawn in and for a short time so was the cynical Crooks. This dream was what comforted Lennie and helped George survive. The dreams the characters had had to be had they were what was needed to hold on to, to survive and to work for. This period of time made people bitter because they were lonely, the only person they had to look out for was themselves, kindness had no place on the ranch. They all cried out for love and care but only Lennie openly expressed his need for it through his constant talk of rabbits. Characters like Crooks had become cynical, he had lost hope and he couldnt dream. At first when Lennie talked of his dream Crooks thought it was another pathetic dream he was beyond imagining how everything could be. Curleys wifes dream was rather pathetic and quite unrealistic but it was a form of escapism for her. So she fantasised about her dream coming true but it was her way of coping when she was in an unhappy marriage that she had no way out of. It is sad to think that the loneliness that she was trying to get away from killed her in the end.

the real world Essay -- essays research papers

The Real World? "This is the true story of seven strangers picked to live in a loft and have their lives taped. Find out what happens when people stop being polite and start getting real†, so starts every episode of a popular TV show on MTV called The Real World. This show is based on the idea of having no script or actors, and to just see what happens when strangers live together and interact with each other for three months. This show has been on for over a decade now and is still a popular show even though throughout the last ten years the show has changed in many ways. It has changed in the people, places, and activities that make up the Real World. Through the show’s history The Real World has become less of a reality show and more of a circus show. In the early 1990’s was the first time that The Real World aired on MTV. This show was different than any other show that had ever appeared on national television. What made this show so different was the lack of a script or actors. This genre of television was named reality television. When developing the idea of The Real World executives at MTV wanted to make a primetime soap opera but where having difficulties coming up with the funding to hire actors and writers, so their solution was to eliminate these aspects of a show. There idea was then to have seven strangers ages eighteen to twenty five live together and see if the American public could catch on to ...

Coffee Culture

Coffee has been around for a very long time. It is no coincidence that such an influential and integral drink has created a cultural realm of its own. According to â€Å"Hot and Bothered: Coffee and Caffeine Humor† by Elise Decamp with Catherine M. Tucker, coffee humor has been depicted to be one of the compliments that has culturally elevated coffee-drinking to a another human aspect – humor. Humor can be interpreted and expressed in more ways than one.There are no set rules of what constitutes humor in any society; therefore, humor comes in many shapes and sizes. So, how is increasing coffee humor relayed to â€Å"caffeine culture? † Each culture and point in time is different, but coffee has always had a strong correlation to a â€Å"caffeine culture† that stemmed from the physiological and mental attributes that coffee, or caffeine, imposes on its consumer. Because of its notorious effects coffee has on its consumers, drinking coffee has been portrayed as an energizing, riveting, and delectable image.The article also makes references to cartoons and sketches about consuming coffee in the mid-1900’s and how it depicted the consumption of coffee and its effects. This is perhaps because during that span, societies were emerging as more work-oriented lives that led to the more practical use of coffee, or caffeine. Coffee humor emerged as a way of interpreting coffee consumption and its effects by portraying the consumers as very alert, alive, and even somber. The articles also notes that research on caffeine consumption not only may make a person more energized and alert, but also relaxed and at ease.This eventually led to the relationship coffee had with its consumers by allowing avid coffee drinkers to demonstrate their affinity and devotion by either wearing it as a shirt, bumper sticker, or on a description via social media. Eventually, coffee humor has contributed to the image many coffee drinkers hold and has been an ess ential method of showing the world the many faces of drinking coffee. Drinking coffee, however, has not always been portrayed as a positive influence.Through coffee humor, modern preoccupations about coffee or other aspects of modern life have been revealed to be a concern for the consumption of coffee. The article explains the use of caffeine as drug, known as dopamine, which is responsible for the effects it has on its consumers. Those effects being alertness sleep depravity, high-energy, and an increase in blood pressure. Caffeine not only causes these effects to take place during its intake, but like many other drugs, it leads to withdrawals that bring forth anxiousness, depression, muscle fatigue, insomnia, and headaches.These withdrawals, however, only last a couple days, unlike stronger drugs with longer lasting withdrawals. Consequently, coffee humor has taken an interpretation of the effects of coffee consumption by portraying what would happen if someone was to go without drinking coffee and their lives would be different. What may seem like an innocent joke at first, could actually be analyzed as a portrayal of a social issue of the potential dangers and misinformed lifestyles many choose to be a part of.

Effective Communication and Employee Performance Essay

The purpose of the study is to investigate the impact of business communication on organizational performance in organizations. In business, message is conveyed through various channels of communication, including internet, print (publication), radio, television, etc. Whether or not significant change(s) results in the performance of an organization as a result of business communication is yet to be established. This study, therefore, is carried out to investigate the relationship between business communication and organizational performance in organizations using a contextualized and literature based research instrument to measure the application of the investigated â€Å"constructs†. Using the survey method, the study would obtain sample data from 100 small and large manufacturing and service companies. The research instrument would show encouraging evidence of reliability and validity. Data would be analyzed using descriptive statistics, percentages and t- test analysis. The study is to find out that effective business communication is emphasized to a reasonable extent in surveyed organizations. However, the ‘level of emphasize’ is a question of degree. It would also find out the extent of practices of effective business communication, which is related to the category of business (service versus manufacturing) and its size. The research findings would be limited to some extent by the confounding effect of variations within and between industry types of firm and industry sectors, and the use of respondents’ own-assessments of performance. The yet to be established research would be beyond the usual context of developed western economies, and thereby, potentially contains some lessons for practitioners and researchers in other developing countries. BACKGROUND OF THE STUDY The enhancement of effective organizational performance largely depends on the manner and way information is transferred and received among members of the organization. Nations communicate among each other through trade, fox relieve in times of natural disaster. Nations disseminate information on political, economic and social issues whiles effective communication has boost the performance of employees tremendously in modern organizations. However, the challenges that organization face in transmitting their information and messages has greatly affected the performance of some organizations in the country. As the ‘live-blood’ of the organization, communication is expected to be clear and brief but comprehensive. This has not been so in many organizations. Therefore impedes on the overall output of the organization in the country. It is rightly said that thaw success of an organization is dependent on the transparency between the team members and clear understanding of ideas between them. Communication is very vital element in business management. Communication is the means by which people in exchange information. According to Chester Barnard, communication is the means by which people are linked together in an organization to achieve a common purpose. The role of the effective communication on performance of an organization starts from the day an employee joins the firm to the time he or she leaves the firm. It is the prime responsibility of the Human Resource department to clearly inform employees the rules and policies of the organization for them to perform well. It is therefore important that the details, and the important deadlines; must be made clear to members concern in an organization to expect better performance. PROBLEM STATEMENT Communication contributes effectively towards the organizational success. This is only done when it is used to perform its key functions of controlling, motivating, emotional expressions and decision making. In organizations, miscommunication is inevitable. Ineffective communication clearly affects a company’s performance leading to a drop in share price. Moreover, effective communication is critical for employee motivation and job satisfaction (kinicki and kreitner 2006) When communication is not effective, the end result is an increase in production time and a decrease in the bottom line. In order to avoid this outcome, effective communication must be in place. (Joey, 2002) Poor communication in workplace is a serious problem and can be costly to an organization. The impact can be devastating to the parties involved. Some of the results include: †¢Loss of business, customers, products, goods and services †¢High employee turnover †¢Loss of productivity, absenteeism, sabotage, injury and accidents, snick leaves etc. This study therefore seeks to identify the impact of ineffective communication on organizational performance and possible ways to address them. PURPOSE OF STUDY The purpose of the study is to explore the implication of ineffective communication on organizations and how to address them. One of the purpose for studying effective communication and organizational performance is to aid in the planning of the organizational activities. Also, find suitable solutions to curb the challenges facing the organizations. In addition to the above, the study would help business organizations to identify specific goals and as it were make sure that the goals are notwithstanding, develop an effective communication strategy for meeting those goals and verifying that the proposed strategy actually matches the laid down goals. OBJECTIVES The study seeks to look at; †¢The nature of communication and organizational performance. †¢Explore the factors responsible for the challenges of effective communication on organizational performance. †¢Find out the implication of ineffective communicational performance †¢The strategies that can be adopted to address the challenges of ineffective e communication organizational performance. RESEARCH QUESTIONS †¢What is the nature of the challenges in communication on organizational performance? †¢What factors are responsible for the challenges of effective communication on organizational performance? †¢What are the implications of ineffective communication on organizational performance? †¢What are the measures that can be used to address the challenges? KEY TERMS †¢Communication †¢Organization †¢Performance Communication This is activity of conveying information through the exchange of thoughts, messages, or information, as by speech, visuals, signals, writing or behavior. Also, it can be defined as the transfer of information from the sender to the receiver which is intended to make a meaning. ORGANIZATION It is the process of identifying and grouping thee work to be performed, defining and delegating responsibility and authority, and establishing relationships for the purpose of enabling people to work effectively in accomplishing objectives. It is the process of diving work into convenient tasks or duties in the form of-posts, of delegating authority to each post, and of appointing qualified staff to be responsible that the work is carried out as planned. PERFORMANCE It is the process for establishing a shared understanding about what is to achieved and how is to achieved, and an approach to managing people that increases the probability of achieving success (Weiss & Haryle, 1997). Performance is an iterative process of goal-setting, communication, observation and evaluation to support, retain and develop exceptional employees for organizational success. STRUCTURE OF THE RESEARCH Chapter 1: The first chapter of the research talks about the introduction. The introduction involves background of the study, problem statement, aims and objectives, research questions, purpose of study, significance of study, scope of study, operational definition, structure of research and finally the Gant chart. Chapter 2: The chapter 2 also entails the reviewing of literature. The literature review covers the introduction, business communication, role and functions of communication, communication levels, and direction of communication, grapevine communication, communication channels, and barriers both emotional and interpersonal, effects of communication, employee morale and motivation. Chapter 3: Chapter three involves the research methodology. This chapter involves the introduction, research design, and target population, sampling and sampling and sampling technique, data collection procedure, data analysis. Chapter 4: The fourth chapter contains the analysis and interpretation of data. It’s introduction, questionnaire return rate, discussion of findings. Chapter 5: It treats the discussion of results. It’s introduction, summary, conclusion, references, appendices

Cherbourg

Cherbourg CherbourgCherbourg is a city that lies in the northwestern part of France. It is part of Normandy, a region and former province. Cherbourg sits along the English Channel, on the northern point of the Cotentin peninsula, in the ?Manch department? of France. It has been settled since ancient times. It now has a population of about 27to 29 thousand people.If you were to travel by car to Cherbourg it would be a long and weary journey. Cherboug is sometimes said to be ?the end of the world?. But then it opens up to a beautiful open harbor with many ships.A naval base is stationed at Cherbourg. It is also a seaport. Some of the industries of the town include: timber, coal, and shipbuilding. Submarines, oil tankers, electronics, and metals are also manufactured here.There was a battle over the control of the city between France and England.Plaque commà ©morative, centre culturel de Cherbour...

Analyzing What Boudicca Is

Analyzing What Boudicca Is Though the primary sources on Boudicca are fragmentary and limited, it can still be ascertained that she played a major role in the revolt of the Iceni against the mighty foreign power of Rome. Throughout history powerful men have been viewed as threatening, but powerful women such as the late queen of the Iceni are often seen as awe-inspiring. Owing to Boudicca’s mistreatment and bravery she rose up against the Roman Invasion endeavouring to seek vengeance and in doing so shaped European history. Boudicca, one of history’s most powerful women, suffered rape only vicariously as a mother, but her revenge destroyed thousands. The rebellion of Boudicca has an established and monumental place in British history. Her ability to recruit a brutal Celtic army and massacre thousands in her revolt displays her courage and determination as a leader. The character of this woman and the events of her life, contribute immensely to her importance in history. While over time she has b een viewed by different perspectives, she is most commonly seen as the obvious; a queen, mother, wife and survivor. Boudicca’s revolt against the Romans was initially shaped by misfortunes brought upon her life and her family. Among ancient Celts, women were equal to men and held a number of well established rights. Consequently, when Boudicca’s husband, Prasutagus, King of the Iceni tribe met his death in 60 AD, Boudicca took her assumed role as Leader and queen. Her husband’s will outlined Boudicca’s inheritance of the tribe and its land yet the Romans considered this practise illegal and demanded she hand over her wealth and territories. The injustice of such a demand resulted in Boudicca’s strong refusal which ultimately led to her arrest, flogging and then the public brutalisation and rape of her two young daughters. Tacitus, senator and historian of the Roman Empire depicted the event in his work, The Annals. He states, â€Å"His kingdom was plundered by centuries†¦ his wife Boudicca was scoured and his daughters outrage. All the chief men of the Iceni as if Rome had received the whole country as a gift, were stripped of their ancestral possessions, and the kings relatives were made slaves.†(http://classics.mit.edu/Tacitus/annals.html). This prominent historian outlines significantly the atrocious actions of the Roman Empire and mistreatment of the Royal Family and its tribe. Manifestly, after the assault to her children, her family and her kingdom, it was time to seek vengeance. Boudicca triumphed as courageous female leader and despite the fragmentary nature of sources; there is strong historical evidence which depicts her heroic qualities. In the case of Boudicca, the public lashing she received and the rape of her daughters was a calculated political move on the part of the offending Romans, whose intent was to show the Celts their helplessness against the conquerors. For years Celtic tribes had suffered under roman domination and taxation. They had been driven off their own land and subject to lives as slaves and prisoners. After suffering yet enduring such great offences, Boudicca recruited neighbouring Celtic tribes which without a doubt strongly supported the revolt. Tacitus articulated that even neighbouring tribes which had not yet been cowed by slavery agreed in secret conspiracy to reclaim Celtic freedom. (Annals, 14,31). Cassius Dio, a Roman historian, could not overlook the magnanimity of Boudicca as he romantically depicts her in his literature when he displayed, â€Å"She was huge of frame, terrifying of aspect, and with a harsh voice. A great mass of bright red hair fell to her knees: she wore a twisted Torc, and a tunic of any colours, over which was a thick mantle, festered by a broach. Now she grasped a spear to strike fear into all that watched her†.(www.unc.edu). Without question, Boudicca’s larger than life reputation, courageous persona and frighte ning stance was clearly recognised and depicted strongly in Roman history. Her ability to inspire support from neighbouring tribes in her vengeance in seeking to revolt made her a leader in her own right. Her final speech to her army, retold by Tacitus, displays the motivations of the Celts. Boudicca stated, â€Å"Roman lust has gone so far that not our very person, nor even age or virginity, are left unpolluted†¦ If you weigh well the strength of the armies, and the causes of the war, you will see that this battle you must conquer or die. This is a women’s resolve; as for men, they may live and be slaves, and captive.†(www.unc.edu). Boudicca expresses that she would rather die than let herself and her tribe fall under the control of the Roman Empire. It is articulated that Boudicca saw the battle as life or death and that women will fight to the very end in the name of vengeance. Despite the fragmentary nature of the sources surrounding Boudicca, it is still evid ent that her efforts to build and motivate her army display her impact and inspiring leadership qualities.

The prograssive way for Halifax Essay Example | Topics and Well Written Essays - 1500 words

The prograssive way for Halifax - Essay Example This strategy options are the most promising one, present day situation in veterinary market is marked by two factor - specification, which is to do with the 'design quality' of service, and conformity, which is to do with the 'process' quality which is achieved are of particular importance to customers. On the other hand, Halifax can open its branchers in other city areas. This strategy will help to attract new clients providing veterinaty services near their residence. This strategy will help the clinic to create a strong brand image and increase the number of loyal customers. Service concepts of Halifax should include improvement of communication, and the environment composed of all the individual services. Client retention is important for many businesses because customers create demand in an industry. On the one hand, it helps the company to standardize services and, on the otehr hand, it secures the business from decrease in sales. Client retention is important because it helps to know customers "one by one", and it allows the firm to meet particular needs of the clients and find specific ways to solve their current problems. Also, client retention makes it possible to develop a basic long-term goal and objectives of an enterprise, and adopt courses of action and allocate resources necessary for carrying out these goals. Customer reteention will help to generate profit (McDonald, Christopher, 2003). Customers loyalty can be achieved thro... That is why maximizing each employee's potential as an individual and as a team member will be a key to maximizing the profitability of each hotel. To ensure customer satisfaction the veterinary clinic should implement and develop new strategy based on Web services. It is not a unique and a new form of service, but, unfortunately, this type of service is seldomly used by veterinary services. The idea of the web-enabling veterinary services is to provide the clinic with the tools they need to compete more e effectively and to grow their businesses successfully. To build a loyal group of clients, Halifax should consider time as the important factor of delivering service. Consider first the fee of services, a customer takes into account the delay or wait. This delay or wait will normally be evident as the period of time between placing an order and receiving the service. This is clearly an important dimension of customer service, because veterinary service is depended upon providing services at the exact time Another factors helped to retain a loyal group of clients include location of the clinic (and its subsidiaries), the cost reductions, high service quality and staff communication skills, free of charge web services and call centers. Ultimately they are the two factors which determine the quality levels provided by hotel industry to its customers. These two factors however are themselves determined by other factors. Service concepts are based on understanding the unique environment in which hotels operate. 4. What market segments exist in the market for veterinary services for household pets Market segmentation is the process identifying specific segments of clients with similar demands who exhibit similar responses to a firm's marketing mix. Within